Hospitality & Customer Service Training
April 19, 2017, 1:00 PM - 3:00 PM
The CVB has partnered with the Eastern Iowa Tourism Association and Iowa State University Extension & Outreach to offer a free Hospitality & Customer Service Training session for the Greater Burlington community.
Participants in this training will gain knowledge about developing effective Community Customer Service through Ambassador Programs and materials that can be shared with front‐line staff, plus learn how to create EXPERIENCES which will keep travelers coming back. This will increase front line staff skills at directing visitors to community attractions. The new skills will result in a change in attitudes about their role in creating positive impressions of the community with visitors and will result in a change of behavior when the tools participants learn are deployed in the community.
Our community shines when all our ambassadors can cater to the desires of the modern consumer.
Click Here to RSVP by April 12.